To your insurance, their bottom line is what's important on your repair not necessarily what is best for your vehicle. Although structurally not as critical, insurers attempt to save money by using this pricing schedule from at least 2001 if not earlier, on your hail damage repair. It hasn't been updated in 20 years. Shouldn't your premiums ALSO be from 20 years ago if that's what insurance wants to pay for your repairs? We think so. Where this can really make a difference is when you have structural collision damage on your vehicle. If they'll short your hail repair why wouldn't they on any of your other repairs. See the videos below for the real reason you are so strongly encouraged to go to an insurances "preferred" DRP shop, it's probably not what you think.
Scott Bronstein and Drew Griffin, CNN InvestigationsUpdated 6:13 PM ET, Thu February 19, 2015